1. The seven-day voluntary refund window
At MailCheckup, we reject the punitive no-refund policies common among legacy data verifiers. If you purchase on-demand credits or start a monthly plan and determine within seven calendar days that MailCheckup does not meet your technical expectations, you may submit a refund request to billing@mailcheckup.net.
Timely requests submitted within seven calendar days are guaranteed for review under this policy, regardless of whether our billing desk conducts review on the same business day or the next.
2. Eligibility matrix by purchase type
The table below summarizes refund eligibility rules across our product tiers:
| Purchase Category | Refund Eligibility Window | Unused Credits Treatment | Consumed Credits Treatment | Processing Method |
|---|---|---|---|---|
| On-Demand Credit Packs | 7 Calendar Days from Checkout | 100% Pro-rata cash refund | Billed at purchased unit rate | Direct Stripe payment card reversal |
| First Monthly Subscription | 7 Calendar Days from Inception | Pro-rata refund of unused period | Consumed list checks retained | Direct Stripe reversal + cycle cancel |
| Subscription Renewal | 7 Calendar Days from Renewal | Pro-rata refund if unused | Active verified volume retained | Direct Stripe reversal + cycle stop |
| Enterprise Wholesale (>1M) | As defined in Enterprise MSA | Dedicated custom ledger schedule | Per Master Services Agreement | Stripe or Corporate Wire Memo |
3. Calculating unused versus consumed credits
Because SMTP deliverability checks consume actual network infrastructure and remote bandwidth, credits consumed for conclusive checks (deliverable, undeliverable, catch-all, disposable, role account) are accounted for at the purchased unit rate. Any unconsumed credit balance remaining in your workspace ledger is refunded in full.
In accordance with our $0 Free Unknown Policy, inconclusive checks (greylisted deferrals, connection timeouts, provider blocks) have zero charge impact and do not diminish your refundable balance.
4. Stripe settlement & banking timelines
All credit card transactions on MailCheckup are processed via Stripe Checkout under PCI-DSS Level 1 compliance. When our billing team issues a refund, Stripe submits the reversal command to your card network immediately. Banking institutions typically take 3 to 5 business days to post the credit to your card account.
5. Statutory mandatory rights preservation
This voluntary 7-day refund policy is provided by Secuno LLC as a commercial assurance of product satisfaction. It does not replace, diminish, or exclude any mandatory consumer statutory rights, warranty guarantees, or consumer protection remedies provided under applicable federal, state, or international laws.
6. Frequently asked refund questions
How do I submit a refund request within 7 calendar days?
Send an email to billing@mailcheckup.net within 7 calendar days of your Stripe Checkout payment. Include your account email, Stripe invoice reference (number MCU-YYYYMMDD-####), and the reason for your request. Our billing team reviews requests within 2 business hours.
How are consumed credits handled during a refund?
Voluntary refunds apply to the unused portion of purchased credits. For example, if you purchased 50,000 credits for $45, verified 5,000 addresses, and request a refund within 7 days, the remaining 45,000 unused credits are refunded on a pro-rata basis ($40.50) and removed from your ledger.
How long does it take for refunded money to reach my bank account?
Once approved, MailCheckup executes the refund instantly through Stripe. Depending on your credit card issuer and banking institution, funds typically reflect on your bank or credit card statement within 3 to 5 business days.
What is the difference between subscription cancellation and a refund request?
Cancelling a monthly subscription stops automatic billing for future monthly cycles but leaves your active billing period open until its scheduled expiration. A refund request specifically reverses a payment transaction and must be submitted within the 7-day window.
Are charges resulting from unrecognized or unauthorized transactions refundable?
Yes. Unauthorized charges, duplicate billing, or payment gateway anomalies are handled immediately outside the 7-day voluntary window. Contact billing@mailcheckup.net immediately upon noticing any unauthorized transaction.
Do statutory consumer rights apply alongside the 7-day voluntary policy?
Yes. Our 7-day voluntary policy is provided in addition to, and does not limit, replace, or exclude, any statutory mandatory consumer rights or statutory remedies provided under applicable local jurisdictions.