Gather the reference
Keep the payment reference, date, workspace, and relevant job or usage reference together. Never include complete card details or API credentials in a billing question.
Separate the questions
A payment, a credit reservation, a final usage charge, and a refund are different events. Compare the appropriate records before concluding that a balance is incorrect.
Before purchasing
Review published prices, credit expiry, billable outcomes, and renewal rules. Checkout is not active in this website, so no purchase can be made here.